Business

How to Attract – And Keep – Your Customers

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Customer retention is vital for any small business or start-up. Without it – your business will ultimately fail to prosper. With it – your potential for success is infinite. According to Harvard Business School, companies that increase customer retention rate by 5 percent on average increase their profits by 25 to 95 percent. There are…
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Ever Wonder Which States Are the Best for Business?

Starting up a new business is always a risky and formidable endeavor, but some states make it easier for entrepreneurs to set up shop than others. In December 2013, The Small Business & Entrepreneurship Council released a report that ranked states based on one major criteria- how helpful they are to small business owners. The…
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Obama Signs Exec Order to Protect LGBT Federal Contractors

On June 16, President Obama announced he would take unilateral action by signing an executive order that will prohibit businesses with federal contracts exceeding $10,000 from discriminating against their employees on the basis of sexual orientation and gender identity. The order will not extend to private sector businesses that don’t have such contracts with the…
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Seattle Raises the Minimum Wage – Good or Bad for SMBs?

On June 3, 2014, Seattle, Washington’s progressive City Council unanimously passed unprecedented legislation that gradually phases in a minimum wage of $15.00 per hour, making it the highest in the nation. The federal minimum wage has been stuck at $7.25 since 2009, and attempts to raise it have repeatedly failed in Congress. If fully implemented,…
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National Small Business Week Celebrates U.S. Entrepreneurs & SMBs

This week marks the 51st annual National Small Business Week, and small businesses have more reason than ever to celebrate. Business is booming or growing for over half (56%) of U.S. small businesses, and 44 percent plan to hire during the second half of the year, according to a new Rocket Lawyer survey. The Rocket…
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5 Small Business Lessons From Vietnamese Traffic

Have you ever seen the traffic in a Vietnamese city? Once you do it will change you, mostly because the thought of navigating it will scare you silly. But also because there are lessons every small business owner can take away from how it operates. I recently returned from an amazing 10 days in Vietnam…
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Where There’s a Will There’s a Way (To a Successful, Lasting Business)

San Francisco resident Sarah Burns first opened her beauty shop in the city’s Lower Pacific Heights neighborhood in 1980. Driven by a passion for improving lives and working with innovative companies within the beauty industry, Sarah grew her business into what is now a global beauty consulting and boutique salon — Ms. Sarah’s Creations of…
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WE WERE YELPLESS, YELPLESS, YELPLESS YELPLESS

A couple of blogs ago, we disparagingly looked at lawyers who are sneaking “non-disparagement” clauses into service contracts, making it an actionable offense to criticize their client’s business online, never mind that the complaint is 100 percent accurate. We were against these “not speaking truth to power” clauses then, and by George, two weeks later,…
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A Procrastinator’s Guide to Tax Day Survival

Benjamin Franklin may have said that nothing in this world is as certain as death and taxes, but this doesn’t mean that your taxes have to be the death of you (or your business). In less than two weeks (Tuesday, April 15), your tax troubles could be over — or they could be only beginning…
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Hello ‘Non-Diss Closure’ Clauses, Goodbye Customer Service

Somewhere in this great land of ours, a young child heard his well-meaning parents utter the homily, “If you can’t say anything nice about someone, don’t say anything at all,” and thought, “By God, one day I am going to grow up to be a great Contracts Lawyer and make sure that this phrase is…
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